Belya Privacy Policy
Last updated: 7 October 2026
This Privacy Policy explains what information the Belya (بلية) mobile app ("Belya", "we", "us") collects, how we use and share it, how long we keep it, and the choices you have, including how to delete your account. Belya is a marketplace that connects car owners looking for spare parts with spare-parts shops.
1. Who we are
Belya (بلية) is the developer and operator of the app. Contact: abdelrahman2002reda@gmail.com
2. Information we collect
Account information (all users)
- Your name and mobile phone number.
- Your password. It is sent securely to our authentication provider (Supabase Auth), which stores it only in hashed form. We cannot read it. Your phone number is your sign-in identity; we do not ask for an email address.
- Your account type (customer or shop) and your preferred app language.
Shop owners
- Business name, contact phone number, city, address details and the shop's location (a map pin and/or a maps link you provide).
- The car brands the shop supports, the shop logo (if you upload one), opening status, and delivery/installation options.
- Subscription period details set by our admin team. The app does not process payments and does not collect any payment card or bank information.
Part requests and offers
- When you request a part: the car make, model and year, the part name, an optional part number and description, and an optional photo you choose to attach.
- When a shop responds: availability, price, part type, installation and delivery options and costs, an optional note, and an optional photo.
- Ratings (1 to 5 stars) and optional comments that customers leave for shops.
Garage and maintenance records (customers)
- Cars you save to your garage (make, model and year), and the maintenance records you enter for them (service type, date, mileage, cost, condition and notes). These are stored with your account so they appear on any device you sign in on.
Support and password reset
- Messages you send to our team through the in-app support chat.
- If you forget your password, your phone number and a one-time reset code. Our admin team sends this code to your phone number over WhatsApp.
Location
- Customers: if you allow location access, the app uses your device's current location on your device only to sort and show the distance to matching shops. Your location is not sent to or stored on our servers. You can deny this permission and still use the app.
- Shop owners: if you allow it, your device location helps you place your shop's pin on the map. The shop location you save is stored and shown to customers.
Camera and photos
- The app accesses your camera or photo library only when you choose to attach a photo (a part photo or a shop logo). Only the photos you pick are uploaded.
Push notifications and device information
- We use OneSignal to send push notifications (for example, new offers on your request or new requests for your shop). To do this, your account ID is linked to a push notification token for your device, and OneSignal processes basic device information such as device type, operating system version, app version, language and time zone. You can turn notifications off in your device settings.
Information stored only on your device
- App preferences (language, theme, whether you've seen the introduction tour).
- If you turn on "Remember me" at sign-in, your phone number and password are saved on your device (the password in the device's secure, encrypted storage) so you can sign in quickly. This is never sent to us, and you can turn it off at any time.
What we do not collect
Belya does not use advertising, ad tracking, analytics SDKs or crash-reporting SDKs. We do not access your contacts, SMS, call logs or files other than the photos you choose to attach, and we do not collect payment information.
3. How we use your information
- To create, secure and manage your account.
- To send your part requests to shops that support your car brand, and to deliver their offers back to you.
- To show shop details, locations and ratings to customers.
- To send notifications about your requests, offers and account.
- To review and approve shop accounts, provide support, help you reset your password, and prevent misuse.
- To produce internal, anonymous statistics (for example, which parts were requested but not found). These statistics are not linked to your account.
4. How your information is shared
- With shops: a pending request (car, part details and any photo) is visible to approved shops that support that car brand so they can respond. Shops do not see the customer's name or phone number.
- With customers: a shop's name, contact phone number, location, logo, offers and ratings are shown to customers so they can contact and choose a shop. Ratings and comments are visible to other signed-in users.
- With our admin team: for shop approval, support, password resets and moderation.
- With service providers that run the app for us:
- Supabase: database, authentication, file storage and server functions.
- OneSignal: push notifications.
- Google Maps Platform: displaying maps and shop locations.
- Google Fonts: the app downloads its font from Google's servers.
- When required by law, or to protect the rights and safety of our users and the service.
We do not sell your personal information, and we do not share it with third parties for advertising or marketing.
5. Data retention
- A part request that receives no accepted offer expires after 72 hours. Expired requests, and accepted requests 24 hours after the offer was accepted, are automatically and permanently deleted, together with their offers and the request photo.
- All other account data (profile, shop details, garage, maintenance records, reviews and support messages) is kept while your account exists and is deleted when you delete your account.
- Password reset codes are used only to verify a reset request.
6. Deleting your account and data
You can permanently delete your account at any time from inside the app:
- Open Belya and sign in.
- Go to Settings → Delete account and confirm.
This immediately and permanently deletes your account and the data linked to it: your profile, shop details and logo, part requests, offers and their photos, reviews, saved cars, maintenance records and support messages. Information stored only on your device is removed when you uninstall the app or clear its data.
If you can't access the app, email us at abdelrahman2002reda@gmail.com with the subject "Account deletion request" and the phone number registered on your account. We will verify that the request comes from the account owner and then delete the account and its data.
7. Security
Data is transmitted over encrypted connections (HTTPS). Access to stored data is restricted by server-side access rules so that users can only see the data the app is meant to show them. Photos attached to requests and offers are stored privately. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your information.
8. Your choices and rights
- You can view and edit your name and shop details in the app.
- You can allow or deny location, camera, photo and notification permissions in your device settings.
- You can delete your account and data as described above.
- You can contact us with any question or request about your data.
9. Children
Belya is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has created an account, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it was last changed. Significant changes will also be reflected in the app.
11. Contact us
Belya (بلية) — abdelrahman2002reda@gmail.com